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server_eu1:faq:gridbackups

Conditions for Grid Backups

THE FOLLOWING GRIDS ARE AUTOMATICALLY BACKED UP

  • Grids that have at least 150 Blocks
  • Grids that have an active Author/Owner
  • Grids are backed up individually every 4 hours
  • A maximum of 6 Backups are created per Grid per Day
  • Grid Backups are saved retrospectively for a maximum of 4 Days
  • Grids in the Hangar are ignored by this Backup Task


CONDITIONS TO GET A GRID REPLACED

  • § 1. it must be available in the Grid Backups
  • § 2. the Grid loss must have resulted from Server-side Problems
  • § 3. the Grid was named correctly and can be found in the Logs
  • § 4. clear evidence that the loss was caused by Server-side Problems
  • § 5. Screenshot or video as well as the exact time of the incident (UTC+1, Server time)
  • § 6. only requests made in #support-en can be processed
  • § 7. suspicion of abuse of this Service can be refused
  • § 8. Grid Backups are only available to verified Members
server_eu1/faq/gridbackups.txt · Last modified: 2021/01/12 01:43 by IFN